Lansing Urgent Care - Southside

I visited this urgent care facility due to ear pain and discovered it was caused by excessive wax buildup. The medical staff, including the nurse and doctor, were exceptionally helpful and friendly, efficiently resolving the issue. I highly recommend scheduling appointments online to minimize wait times. The facility also provides real-time updates on appointment delays via their website, which is a convenient feature. The front office staff was welcoming, and the check-in process via kiosk was streamlined, followed by a quick verification process. Overall, I would recommend this urgent care center for its efficient service and friendly staff.

I've been to this location twice, and both times i was treated kindly and attentively. Recent visit I was treated by Dr. Liam Martin who provided an exceptional service. I've been to so many Doctors/specialists/ER's and hospitals and most of those experiences made me feel either not seen or heard, and confused. But Dr.Liam made me have faith in doctors again. He was so humble, kind and treated me like he genuinely cares. He's really good at looking at the details in your history, listening to your concerns, talking through the issue, and resolution in detail so you don't feel lost or left out. His bedside manner, attentiveness, and communication to make you feel seen and heard added to my visit being a very positive and a pleasent experience.

Love that you can schedule ahead. Cuts time quite a bit. Doctor said and staff very good. Crazy to say, but addressing the issue ASAP probably saved me from a critical infection going badly.And not having to wait for a script! So worth it!

I have been to this urgent care twice now seeing two different physicians/doctors. The staff, the nurses, the doctors. They are all wonderful. I have never waited more than 15 (with an online check in) in the waiting room.

I feel terrible I don’t remember their names, I was in too much pain to think. I just want to thank them for saving my life! I came in there thinking I just had bad constipation and bad cramps. When she did the exam, she immediately told me that I should go to the hospital in fear I have appendicitis. I got a lot of testing done in the ER, and sure enough thats what it was! I just got home today from the hospital after having an appendectomy. It could have been life threatening if my appendix ruptured, and I couldn't be more grateful for their care and knowledge!! Thank you sooo much to the 2 amazing and sweet ladies who helped me out last night!! Give them a raise!!